Shipping, Returns & Client Care

Welcome to the collection.

Thank you for your interest in the artworks of ART THAT MATTERS. Whether you are a private collector, a curator, or a first-time buyer, we are dedicated to ensuring that your experience of acquiring art is as seamless and inspiring as the artwork itself.

為確保銷售及行政工作的最高專業標準，本網站上的所有交易均由 ART THAT MATTERS 處理及監管。

Craftsmanship & Production Time

Unlike mass-produced items, every piece in this collection is created exclusively for you upon order. We adhere to strict museum-quality standards to ensure longevity and visual brilliance.

• The Process: Your artwork undergoes a specialised production process (such as Giclée printing, Dibond mounting and framing, Plexiglass, Diasec®, etc) depending on your selection.
• The Timeline: As quality necessitates patience, kindly allow for a production period of 5 to 28 days. Upon successful completion of our final quality inspection, your work will be meticulously prepared for shipment.

2. Worldwide Shipping & Handling

We possess extensive experience in shipping fine art to collectors worldwide. Your artwork is meticulously packaged to ensure it withstands transit, irrespective of its destination.

Shipping Costs

We endeavour to maintain transparency and fairness in our shipping practices.

1. The Netherlands: Our studio is situated in the Netherlands, reflecting the current base for many of our featured artists.
2. International: Shipping cost estimations are calculated automatically at checkout. The fee depends on your Shipping Zone (see below) and the specific dimensions and weight of the artwork you have chosen. We will communicate with you about the exact shipping cost before we send an invoice that finalises the order. The order is only valid after your payment has been received, so you can change your mind at any time (unless agreed upon differently).

Delivery Time

Once your artwork leaves the studio, transit times are typically: Netherlands & EU: 1 to 3 business days. International/Global: 3 to 7 business days (depending on customs processing).

3. Returns, Exchanges & Satisfaction Policy

We want you to be absolutely thrilled with your new acquisition. We accept returns and exchanges for both defective and non-defective products.

The 14-Day Reflection Period

In accordance with EU consumer laws, you generally have a reflection period of 14 days starting the day after you receive the work. During this time, you may inspect the artwork as you would in a physical gallery. To be eligible for a return, products must be in new condition.

退貨流程與費用

退貨可於店內或郵寄辦理。請注意，退貨運費標籤由顧客負責。我們不會收取任何補貨費用。一旦我們收到您的退貨，退款處理時間需時最多 14 天。

Important: Custom & Made-to-Order Exceptions

Please note that the majority of works offered on this platform are custom-made to your specifications (e.g., specific sizing, Diasec mounting, or custom framing).

Standard Works:

若購買現貨（非訂製）作品，可在 14 天內退貨。

Custom Works:

Works that are manufactured specifically for you based on your individual choice of size and finish are exempt from the standard right of withdrawal. This ensures that we can maintain the exclusivity and pristine condition of every piece we create.

Should you be uncertain if your intended acquisition is deemed "bespoke," please do not hesitate to reach out to us prior to your purchase.

Damage or Defects

Should your artwork arrive damaged or with a production error, the exceptions detailed above will not apply. Our commitment to quality is absolute. Kindly contact us without delay, and we shall arrange for a replacement or a suitable resolution.

4. Secure Payment & Administration

Your payment and invoice are processed securely by ART THAT MATTER. We ensure that all administrative details, including VAT and export documentation for international shipments, are handled correctly.

需要個人協助？

Acquiring art is a personal journey. Should you have queries regarding a specific shipping destination, a bespoke dimension, or if you seek counsel on how a particular piece integrates with your collection, please do not hesitate to connect. Contact: management@spannenburg.art.

For the complete legal framework, please refer to our full General Terms & Conditions.