Shipping, Returns & Client Care

Welcome to the collection.

Thank you for your interest in the artworks of ART THAT MATTERS. Whether you are a private collector, a curator, or a first-time buyer, we are dedicated to ensuring that your experience of acquiring art is as seamless and inspiring as the artwork itself.

To guarantee the highest professional standards in sales and administration, all transactions on this site are handled and monitored by ART THAT MATTERS.

Craftsmanship & Production Time

Unlike mass-produced items, every creation in this collection is meticulously crafted exclusively for you upon order. We adhere to stringent museum-quality standards, ensuring both enduring longevity and exceptional visual brilliance.

• The Process: Your artwork undergoes a specialized production process (such as Giclée printing, Dibond mounting and framing, Plexiglass, Diasec®, etc.) depending on your selection.
• The Timeline: As quality is paramount, kindly anticipate a production period of 5 to 28 days. Upon successful completion of our final quality inspection, your piece will be meticulously prepared for shipment.

2. Worldwide Shipping & Handling

We are experienced in shipping fine art to collectors around the globe. Your artwork is packaged with the utmost care to withstand the journey, regardless of the destination.

Shipping Costs

We are committed to ensuring shipping costs are transparent and equitable.

1. The Netherlands: Our presence is rooted in the Netherlands, mirroring the current base for many of our artists.
2. International: Shipping cost estimations are calculated automatically at checkout. The fee depends on your Shipping Zone (see below) and the specific dimensions and weight of the artwork you have chosen. We will communicate with you regarding the exact shipping cost before we issue an invoice that finalizes the order. The order is only valid after your payment has been received, so you may change your mind at any time (unless otherwise agreed).

Delivery Time

Once your artwork leaves the studio, transit times are typically: Netherlands & EU: 1 to 3 business days. International/Global: 3 to 7 business days (depending on customs processing).

3. Returns, Exchanges & Satisfaction Policy

We are committed to ensuring your complete satisfaction with your new acquisition. We welcome returns and exchanges for both defective and non-defective items.

The 14-Day Reflection Period

In accordance with EU consumer laws, you generally have a reflection period of 14 days commencing the day after you receive the piece. During this time, you may inspect the artwork as you would in a physical gallery. To be eligible for a return, products must be in new condition.

Return Process and Costs

Returns may be processed in-store or via mail. Kindly note that return shipping costs are the responsibility of the client. We do not impose any restocking fees. Upon receipt of your returned item, refund processing typically requires up to 14 days.

Important: Custom & Made-to-Order Exceptions

Please note that the majority of pieces offered on this platform are custom-made to your specifications (e.g., specific sizing, Diasec mounting, or custom framing).

Standard Works:

If a piece is acquired from our current inventory (non-customized), it is eligible for return within 14 days.

Custom Creations:

Works manufactured specifically for you, based on your individual choice of size and finish, are exempt from the standard right of withdrawal. This ensures that we can maintain the exclusivity and pristine condition of every piece we create.

Should you be uncertain if your intended piece qualifies as "custom," please do not hesitate to reach out to us prior to your acquisition.

Damage or Defects

In the unlikely event that your artwork arrives damaged or with a production error, the exceptions above do not apply. We stand by our quality 100%. Please contact us immediately, and we will arrange for a replacement or solution.

4. Secure Payment & Administration

Your payment and invoice are processed securely by ART THAT MATTER. We ensure that all administrative details, including VAT and export documentation for international shipments, are handled correctly.

Looking for Personal Assistance?

Acquiring art is a personal journey. Should you have inquiries regarding a specific shipping destination, a custom dimension, or if you seek counsel on how a piece integrates with your collection, please do not hesitate to connect. Contact: management@spannenburg.art.

For the complete legal framework, please refer to our full General Terms & Conditions.