Shipping, Returns & Client Care

Welcome to the collection.

Thank you for your interest in the artworks of ART THAT MATTERS. Whether you are a private collector, a curator, or a first-time buyer, we are dedicated to ensuring that your experience of acquiring art is as seamless and inspiring as the artwork itself.

To guarantee the highest professional standards in sales and administration, all transactions on this site are handled and monitored by ART THAT MATTERS.

Craftsmanship & Production Time

Unlike mass-produced items, every piece in this collection is created exclusively for you upon order. We adhere to strict museum-quality standards to ensure longevity and visual brilliance.

• The Process: Your creation undergoes a specialised production process (such as Giclée printing, Dibond mounting and framing, Plexiglass, Diasec®, etc) depending on your selection.
• The Timeline: Because quality takes time, please allow for a production period of 5 to 28 days. Once your piece has passed our final quality inspection, it will be prepared for shipment.

Worldwide Shipping & Handling

We have experience shipping fine art to collectors worldwide. Your artwork is packaged with the utmost care to withstand the journey, irrespective of the destination.

Shipping Costs

We aim for transparent and equitable shipping.

1. The Netherlands: Our base is in the Netherlands, aligning with the current location of many of our artists.
2. International: Shipping cost estimations are calculated automatically at checkout. The fee depends on your Shipping Zone (see below) and the specific dimensions and weight of the artwork you have chosen. We will communicate with you about the exact shipping cost before we send an invoice that finalises the order. The order is only valid after your payment has been received, so you can change your mind at any time (unless agreed upon differently).

Delivery Time

Once your creation leaves the atelier, transit times are typically: Netherlands & EU: 1 to 3 business days. International/Global: 3 to 7 business days (depending on customs processing).

3. Returns, Exchanges & Satisfaction Policy

We want you to be absolutely thrilled with your new acquisition. We accept returns and exchanges for both defective and non-defective products.

Te Wā Whakaaroaro Tekau Mā Whā

In accordance with EU consumer laws, you generally have a reflection period of 14 days starting the day after you receive the piece. During this time, you may inspect the composition as you would in a physical gallery. To be eligible for a return, creations must be in new condition.

Return Process and Costs

Returns can be made either in-store or by mail. Please note that return shipping labels are the responsibility of the customer. We do not charge any restocking fees. Once we have received your return, the refund processing time takes up to 14 days.

Important: Custom & Made-to-Order Exceptions

Please note that the majority of creations offered on this platform are custom-made to your specifications (e.g., specific sizing, Diasec mounting, or custom framing).

Standard Works:

The following pieces represent a curated selection of Arjan Spannenburg's oeuvre, showcasing his profound engagement with the materiality and conceptual underpinnings of his chosen medium. Each composition is a testament to his virtuosity, a dialogue between the artist's vision and the inherent qualities of the subject.

**The Dutch Hook:** Much like the Dutch Masters who meticulously captured light and form, Spannenburg employs a remarkable precision in his photographic practice. This exhibition draws a parallel between that historical mastery and the contemporary, high-end art being presented, highlighting the enduring pursuit of excellence across centuries.

**Type A (Artwork/Series):**

**Arjan Spannenburg**
_Untitled (Series)_

This series, _Untitled_, delves into the evocative power of abstraction. Spannenburg's approach is deeply conceptual, exploring the essence of form and shadow. The luminosity achieved in these pieces is a direct result of his technical mastery, a deliberate manipulation of light to sculpt the visual field. The tangible specifications reveal a commitment to archival quality, ensuring the permanence of these significant creations.

**Type B (Category/Genre):**

**Minimalist Abstraction**

This collection embodies the principles of minimalist abstraction, a genre that resonates deeply within the contemporary art world. The cohesion of these pieces lies in their shared commitment to refined aesthetic and a reduction of elements to their purest form. This curated selection offers a perspective on how abstraction, when executed with precision and a nuanced understanding of space, can create an immersive and sophisticated experience. It speaks to a global dialogue in art, where clarity and impact are paramount.

**Type C (Journal/Blog):**

**A Conversation with the Curator**

Our latest exhibition features the sought-after works of Arjan Spannenburg, a celebrated artist whose legacy is built on a foundation of exceptional craftsmanship. We spoke with the curator about the artist's unique perspective and the narrative woven throughout his oeuvre. The dialogue explored the artist's atelier, his process of synthesis, and the visceral impact of his creations. This exhibition is an exclusive opportunity to engage with a collection that exemplifies understated excellence and a profound understanding of aesthetic principles.

If a piece is acquired from existing inventory (non-customised), it is eligible for return within 14 days.

Bespoke Creations:

Compositions manufactured specifically for you based on your individual choice of size and finish are exempt from the standard right of withdrawal. This ensures that we can maintain the exclusivity and pristine condition of every creation we produce.

If you are unsure whether your desired piece is considered "bespoke," please feel free to contact us before purchasing.

Skade of Gebreken

Should your artwork arrive damaged or with a production error, the exceptions above do not apply. We stand by our quality 100%. Please contact us immediately, and we will arrange for a replacement or solution.

4. Secure Payment & Administration

Your payment and invoice are processed securely by ART THAT MATTER. We ensure that all administrative details, including VAT and export documentation for international shipments, are handled correctly.

Need Personal Assistance?

Acquiring art is a personal journey. Should you have questions regarding a specific shipping destination, a custom size, or if you seek advice on how a piece integrates with your collection, please do reach out. Contact: management@spannenburg.art.

For the complete legal framework, please refer to our full General Terms & Conditions.